Company Refund Policy for Digital Products

At Steve Hiles Educational Resources, we are dedicated to delivering top-notch digital products and ensuring your satisfaction. If you are not entirely satisfied with your digital product purchase, we offer a 30-day money-back guarantee.

Refund Eligibility: To qualify for a refund, please ensure that you meet the following criteria:

1. The refund request must be submitted within 30 days of the original purchase date.
2. The digital product has not been downloaded or accessed.
3. Proof of purchase is required.

How to Request a Refund: To initiate a refund, please follow these steps:

1. Contact our customer support team at support within 30 days of your purchase.
2. Provide your order number and a brief explanation of why you are requesting a refund.
3. Our customer support team will guide you through the process and provide any necessary instructions.

Refund Process: Upon approval of your refund request, the refund will be processed using the original payment method. Please allow 10 business days for the refund to be reflected in your account.

Exclusions: The following situations are not eligible for a refund:

1. Digital products that have been downloaded or accessed.
2. Issues related to compatibility that were disclosed at the time of purchase.
3. Refund requests beyond the 30-day period.

Cancellation of Services: For subscription-based digital services, it is important to cancel before the next billing cycle to avoid charges for the upcoming period.

Contact Information: If you have any questions or concerns about our refund policy for digital products, please contact us at support.